Customer Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Guarantee

  • Every single support request you send to us will be responded to within maximum one hour. In case your trouble ticket or e–mail needs additional assistance from a server administrator, we will without delay forward it and leave a note to notify you that your matter is being worked on. If you order our Administration Services package, all of the tasks included there will be executed at a time of your liking.

  • Top quality support service
  • A Top–Quality Client Care Service

  • Our help desk support team will be available to you twenty–four–seven if you require assistance working with our Website Control Panel or with any of the applications that we have preinstalled for your convenience on the server. Furthermore if you need assistance tackling all the routine administration tasks on your dedicated server, you can check out the Administration Services package, that includes data backup hard disk space, weekly Operating System updates, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etcetera.

  • Intuitive help center
  • A User–Friendly Help Area

  • Our Website Control Panel is installed by default for each Linux dedicated hosting server. Among its characteristics is a very handy integrated knowledge base that will walk you step by step on everything that you can do. Most of the how–to articles in addition video versions which show all the operations that you can perform in a very illustrative way. You can find the instructional articles and the video tutorials in the top right corner of each section of the Website Control Panel.