24/7 Customer Support

Why is the availability of an effective customer support service essential on today?s hosting market? Which are the typical customer support channels?

The access to the customer and tech support that a cloud hosting company offers will tell you a lot about the services which they supply too. If you're allowed to use only e-mails and / or tickets, you have almost certainly come across a reseller and not the actual website hosting supplier. If this is the case, you may have to wait for several days in order to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the actual website hosting company for extra help. If the provider offers you several means of communication with quick response time which are available at any moment, they are most likely the top provider, not just a reseller. Which means that you'll benefit from well-timed assistance and high quality support as they will have instant access to the servers where your account will be created. No matter what the problem - technical or sales, it is always better to have the option to get in touch with your hosting company directly through your favourite method of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all our cloud hosting packages are round-the-clock, so you can forget all about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email message. If you already have an account, you'll be able to open a support ticket on top of the other three methods of contact. You can select the most appropriate way to contact us depending on what your location is or the device you use. We can easily assist you for almost any webhosting-related query that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the max response time will never exceed an hour.

24/7 Customer Support in VPS

Each virtual private server plan that we provide features 24/7 customer and tech support, so if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to contact us at any moment, even holidays and weekends. For your convenience, we provide different means of communication - phone support with several local numbers around the globe, live chat, emails plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues since it'll be easier to keep track of what's going on. The maximum guaranteed response time for all of the email messages and tickets is 1 hour, yet it hardly ever takes that long to receive assistance. When you acquire the Managed Services upgrade that we provide, our admins can also help you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Hosting

When you buy a dedicated server through us, you will be able to contact us at any time using various channels and the maximum time that you will have to wait for a response is approximately one hour, so you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can help you with anything related to the apps which are pre-installed on the server. To contact us about a technical issue, you are able to open a ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any basic questions or you would like to learn more about our website hosting services before you order, you can employ our live chat or you could call one of the local phone numbers that we have in various countries worldwide. If you're looking for support for third-party software that you can't set up or manage efficiently, you will be able to add the Managed Services upgrade to your plan and our system administrators will assist you.