Phone Support
Discover what phone support includes in the web hosting community.
Although this isn't the keyaspect to recognize a reliable cloud hosting company from a bad one and a reseller from a real supplier, having the option to call and consult with a live person is an indicator that you are not working with a one-person service provider and that you can reach someone every time you need assistance. The phone support for web hosting services may range from basic to professional, therefore the issues which can be resolved through a phone call vary depending on the specific service provider. Generally, these issues are more basic and include billing or first level tech issues since more complex problems usually require a support ticket where both you and the sysadmins can follow what is going on with a given situation. Nevertheless, the option to call your provider can save you considerable time and efforts for the multitude of tiny problems that will eventually appear when you manage your website hosting account.
Phone Support in Cloud Hosting
We believe that having the option to talk with a live agent is rather important, so we have 3 support lines worldwide (UK, USA and Australia) and you are able to reach us on the phone for fourteen hours every day. If you consider purchasing one of our cloud hosting, for example, you'll be able to give us a call and find out more about our solutions before placing your order in order to ensure that we match all of the system requirements for your sites. Following your order, you can contact us about all the sales and / or billing troubles you may experience, or receive any kind of general or basic technical info that you need. We've tried to find the perfect balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of the issue.
