Live Chat Support

What exactly are the main advantages of the Live Chat service?

When your website hosting supplier provides live chat support, you can speak to an agent in real-time and find out helpful info or get a problem resolved in a very timely manner. The key advantage of using chat compared to calling to talk with a live person is that you'll need just a computer with access to the world wide web, so you won't pay any fees in case you are in another state or country. In addition, it is easier to copy and paste data such as domains, usernames or error messages in other words details which are sometimes hard to provide to the other side on the telephone. The real-time chat is also a faster option to contact the hosting service provider's support team compared to using a ticketing system. What's more, when some issue needs a bit more time to be dealt with, you are able to do something else while you wait for support on the live chat, which means that you won't waste time - something that is not possible when you're on the phone.

Live Chat Support in Cloud Hosting

We provide a live chat assistance service for all of the cloud hosting that we offer and we are able to help you with almost everything in real time. In case you don't have an account with our company yet, we're able to give you more information about the packages so as to help you to pick the most suitable package. If you are an existing customer, we are able to assist you with any general or billing matter and even with a number of common tech problems, for example an e-mail address installation in a desktop e-mail client. If you cannot give us a call for whatever reason or you are in some country where we do not have a local telephone number, our live chat is the best option to get in touch with us. Of course, some issues require longer time to analyze and test, which means that you'll have to open a support ticket to our technicians, but nonetheless, we can save you time and help you with lots of problems on the chat.