One-Hour Response Guarantee
Understand a lot more about the 1-hour response time guarantee and in what ways you, as a customer, can benefit from it.
If you ever have any inquiries relating to your web hosting account or if you face a problem with your websites, you’ll need to get in touch with the respective web hosting company’s client support team. It may not make a difference how promptly they will answer when you have a generic inquiry, but a problem such as a failed software application update, for instance, may result in your website becoming damaged or unreachable on the World Wide Web. And the longer you wait for the support team to lend you a hand, the longer the site will be down. If you offer goods or services online, any outage will undesirably influence your site and you can lose current or potential clients. A lot of web hosting providers, especially resellers, respond to e-mails and support tickets within 24 hours, but in the electronic space that is much too long, since visitors will scarcely ever come back to a site that’s not functioning correctly for a long period of time.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any technical support ticket that you post or any email that you write is only 1 hour, even if you contact us on weekends and national holidays. Regardless of the nature of your enquiry or issue, we will lend a hand momentarily and will supply you with the necessary information to troubleshoot any problem with your sites. The actual reaction time typically does not surpass fifteen-twenty minutes, which is the reason why you can just forget about waiting around for hours on end to get an issue sorted out or what is even worse than that – waiting around all day only to get an answer that more information is necessary whilst nothing is sorted out. We will give you assistance at once as we are aware of exactly how priceless time can be in the dynamic Internet sphere. The sixty-minute reply guarantee applies to any technical or billing query that you may have connected to our cloud hosting.
