Installation and Troubleshooting

What does the Installation & Troubleshooting package feature? What services precisely can VPS and dedicated server users use?

Besides having more system resources, a very good reason why you could get your own hosting server and use it instead of a shared hosting plan is the fact you'll be able to install and run a wide selection of software. With a shared account, you could use apps, which don't require root access and are not set up server-side, so if you require specific software for your sites, you can't install it on a shared web server. This is not the case with a server of your own where you can install everything you wish. The downside is that you may not have much experience and dealing with your own machine is more challenging that managing a shared hosting account in which the provider takes care of most things. That's why we offer an extra service for our hosting server packages called Installation & Troubleshooting and you can take full advantage of it any time that you experience any problems with the administration of your machine.

Installation and Troubleshooting in VPS

The upgrade is obtainable with all virtual private server plans we offer and you could add it either during the signup or anytime after via your billing CP. It features one hour of custom work on your server, so our admins could help you with software installation or setup. They can also troubleshoot any piece of software which you have already installed in the event that it doesn't work efficiently, so you won't have to waste time to find out what's wrong since they can assist you in a very quick and expert way. Because this is a one-time upgrade, you could get it only when you need it and if a given task takes less time, the rest of the minutes will be available for the future and shall not be reset in the end of the month. This upgrade is helpful in case you cannot do something on your own or when you have our Managed Services upgrade, but the 30 minutes of custom work it features aren't enough for a certain task.

Installation and Troubleshooting in Dedicated Hosting

You could employ our service at any moment in the event that you have a dedicated server from our company and you could include it in your plan with just a few clicks. If you need some custom work on the hosting server from the very beginning, for example, you can aquire the upgrade along with the plan during the signup process, or you can get it through your billing area in the event you need assistance at some point later on. The Installation & You with any task that you can't carry out on your own for one reason or another - install a script, set it up or troubleshoot it. This way, you'll be able to focus on building your sites without wasting time on hosting server maintenance or software problems since our skilled staff will handle these things for you. You could add the upgrade as many times as you require it and if some time is left, it'll be listed in your billing CP, so you can use it when you need it again.